All orders must include a delivery date and will be delivered on the selected date any time between 10 am and 6 pm. We use a third party delivery service so we are unable to specify a delivery time or send delivery confirmations except for funeral tributes and weddings. Although every effort is made to deliver within this timeframe, it may vary during busy flower holidays such as Mother's Day, Christmas, and Valentine's Day or due to inclement weather.
Orders are delivered once. If the recipient is not home the flowers/plants will be left by the door (weather permitting) otherwise will be returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from our store.
We are not responsible for theft or damage of flowers, plants after delivery. We take care of our flowers and ensure freshness and quality at all times.
We strive to provide the freshest quality of flowers. However, damage can occur during transportation due to weather conditions or circumstances out of control. If you are not satisfied with the quality of our products, please reply to the email with the order confirmation and send us a picture describing the issues.
Due to the perishable nature of the products, quality complaints must be received within two days following delivery. One issue is confirmed by customer service, we will send a replacement or issue a refund depending on the nature of the complaint.
Update request on your order should be done 24 hours before the delivery date.
We will make every effort, but change requests are not guaranteed during the holidays and weekends.
It may be possible to cancel your order, depending on the time of the cancellation request.
No cancellation would be accepted on prepared order and ready to ship orders.
No cancellation during peak holidays: Valentine’s Day, Easter, Mother’s Day, Thanksgiving, and Christmas.
Please contact us at firstname.lastname@example.org or call us at 905-582-8988.
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